Business Fundamentals – Customer Service

 

Designed for

The Customer Service course is recommended for anyone with a client contact role.

Overview

Participants who complete this course will be implementing the fundamentals in every customer interaction. Upon completion of this course participants will:

  • Evaluate client needs
  • Resolve disputes
  • Win clients for life.

 Learning Outcomes

Participants will have gained knowledge in:

  • How to establish customer needs
  • Develop acceptable solutions
  • Deliver effective outcomes
  • Identify customer need earlier for better interactions & reduced conflict.
  • How best to deal with difficult people & coping strategies for unhappy clients & unfamiliar situations
  • Problem solving and solution finding.
  • Quick and easy skills to turn a complaint into a loyal customer.
  • Techniques to leave a lasting impression & deliver a customer service satisfaction.
  • How to make customers for life & improve your bottom line
  • Deliver outstanding Customer Service to your clients and improve your effectiveness to the business.

For more course and fee details click on the Course Information Sheet.