The Customer Service course is recommended for anyone with a client contact role.
Participants who complete this course will be implementing the fundamentals in every customer interaction. Upon completion of this course participants will:
- Evaluate client needs
- Resolve disputes
- Win clients for life.
Participants will have gained knowledge in:
- How to establish customer needs
- Develop acceptable solutions
- Deliver effective outcomes
- Identify customer need earlier for better interactions & reduced conflict.
- How best to deal with difficult people & coping strategies for unhappy clients & unfamiliar situations
- Problem solving and solution finding.
- Quick and easy skills to turn a complaint into a loyal customer.
- Techniques to leave a lasting impression & deliver a customer service satisfaction.
- How to make customers for life & improve your bottom line
- Deliver outstanding Customer Service to your clients and improve your effectiveness to the business.
For more course and fee details click on the Course Information Sheet.